Airport named best small airport in the UK

Doncaster Sheffield Airport (DSA) has been named the best small airport in the UK for the third year running.

This is according to the 2019 ‘Best and Worst UK Airports’ report just published by consumer magazine Which?.

In April and May this year, 4,499 Which? members were surveyed.  This provided about 6,237 separate airport experiences.  A staggering 97% of its passengers said that they would recommend Doncaster Sheffield, praising its personable and helpful staff.

Overall, the airport gained an 86% customer satisfaction score.  Areas commended by passengers were: accessible parking, short or non-existent queues at security and passport control, toilets, and seating.

On the negative side, some respondents said they wished it offered more connections than its current 55.

As well as being top for the third year running, this is also DSA’s fifth time in the top 5.  Robert Hough, Chairman of Doncaster Sheffield Airport, said: “We’re proud to be judged the UK and the North’s best airport, this is great recognition of the exceptional customer service offered by every single member of the team.  We have always set out to deliver a top-class passenger experience that people can’t get at any other airport.  Lengthy queues, disruption and hassle are not what people should experience when at an airport.  We’ve enjoyed a strong performance this year with more routes announced than any other airport in the UK.”

Last month Doncaster Sheffield Airport was rated as in the top ten European airports in a benchmarking survey for the last year by the Airport Council International’s Airport Service Quality (ASQ).  This measures passenger satisfaction and rates all aspects of the airport customer journey from value for parking facilities, helpfulness, staff courtesy, cleanliness, information, executive lounges and feeling safe and secure.

Mary Vickers
author
Mary Vickers moved to North East Lincolnshire in 2010, from the Wiltshire/Hampshire border, to become Urban and Industrial Chaplain NELincs. Made redundant in 2017, she's maintained many of her connections within the business, faith, and other local communities. She's also decided to stay here rather than return to either the south or her husband's native Yorkshire, so that she can continue to enjoy and help promote the positives of NELincs.

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