Customer Support and Services Graduate Engineer 2021


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Customer Support and Services (CSS) is the MBDA customer focused and customer facing organisation working with the RAF/Army/Royal Navy ensuring our products are ready for action when required. CSS Supportability engineers are part of the development Project Teams ensuring the ability to maintain our products is considered throughout the design process and the user is equipped with training, manuals and support equipment to enable them to do their job. CSS Support Engineers work with our customers to take that work forward into the in service phase ensuring the weapon systems we supply are available when required by providing technical support and assistance including deploying Field Support Engineers to deliver expertise where needed.

What’s the opportunity?

The diverse nature of CSS means that there is the opportunity to work in very different roles and gain a broad understanding of the company, its products and our customers. From designing and developing the support solution, using system expertise to investigate and resolve customer raised problem reports, delivering specific engineering tasks, running equipment workshops with RAF/Army/Royal Navy Users, developing technical publications and training through to assisting in repairs whether on-ship, at Customer premises or back at MBDA, there are plenty of chances to get out of the office and hands-on with equipment!

On the graduate scheme, you will have 4 six month placements. 3 of these placements will be in different areas of CSS; namely Supportability engineering where you will work in a development team on a new product, Support engineering where you will work on a product currently in-Service with a Customer and Support Services where you will work with the Field Support & Training/Technical Publications/Supply teams. The final placement can be in a department external to CSS, e.g. in another engineering discipline or commercial role, or even external to MBDA, e.g. a secondment to the Ministry of Defence, a sub-contractor or even a defence think tank.

What’s in it for you?

You’ll no doubt have seen all the information on our website about our comprehensive and customisable benefits package. For a reminder click here.

What are we looking for?

This role is for you if you are currently studying towards a degree in physics, engineering, mathematics or a related subject to a minimum of a 2:2 and have an interest in the lifecycle of products.

It would also suit someone that enjoys solving challenging problems with innovative ideas, working with people from different disciplines / backgrounds and that wants a job where every day is different.

MBDA is committed to providing an inclusive working environment where our employees can be themselves and everyone has equal opportunity to reach their full potential. We value difference and know that a diverse community makes for greater innovation and brings a breadth of skills, experience and perspectives.

All graduates, undergraduates and apprentices at MBDA are required to achieve the appropriate clearance relevant to their respective role. Some roles, may be reserved for UK nationals and certain categories of information may be restricted to UK nationals also. To gain suitable clearance individuals will need to have lived in the UK for up to 5 years dependent on the level of clearance required.

Are you a member of LinkedIn? If so, you are invited to join our LinkedIn Group to view future MBDA UK opportunities and news. LinkedIn Group name: Engineering UK (Defence) #LI-DNI

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