German Speaking Social Media Advisor

Concentrix UK
Northern Ireland

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In a world full of average we stand out Do you have a passion for fashion Want to work for one of the worlds fastest growing retail chains We are offering a generous relocation package to join our growing team in Belfast We are offering a fantastic opportunity to join our Primark team As an Inbound Customer Service Advisor youll be working on behalf of the global clothing brand Primark talking to customers and maximising opportunities to showcase their products and services Making great experiences happen for customers is your top priority which means youll do whatever it takes to make sure each customer gets the top-notch service they deserve every time Initially you will train and work from the comfort of your own home (we will set you up in a luxury apartment to begin with and then help you find permanent accomodation) This is a temporary measure in place due to Covid-19 Once it is safe to do so you will then move to work in our fantastic Contact Center based in the heart of Belfast City Centre so we are looking for candidates who are willing to work from home initially across the UK with the view to relocate to Belfast as soon as is safe to do so We also offer a generous relocation package Reimbursement of initial travel costs to Belfast up to £ 250Up to 3 weeks stay in a serviced apartment Support in finding accommodation opening bank accounts and much more Advance in wages of up to £ 500 to help with first months rent and deposit Sound Good The RoleYou will be responding to Primark customers via email and social media by helping them with any problems or questions they may have You will have your customer service radar switched on and be ready to maximise opportunities to showcase Primark products In order to give our customers the best experience we need to be on hand to answer their questions and queries With this in mind a degree of flexibility is required Our office is open 9am-12pm Mon-Sun – you will work 40 hrs per week and get your rota 4 weeks in advance Perfect if you like to plan A 20 uplift in hourly rate will also be applied if you are working after 10pm What can we offer you Initial work from home then move to our City centre location right next to Central Station Salary £ 8 72 per hour28 days holiday per year plus an extra day for each year you stay (up to 5yrs)Get up to 80 discount on your mobile phone tariff Fortnightly pay A bright modern place to work with excellent staff facilitiesExperience life in Belfast Northern Ireland named as Lonely Planets top place to visit in 2018 Onsite caf juice bar gym yoga roomBenefits and discounts with local and national suppliersRelocation package and access to our dedicated relocation adviserDevelop your career in a global company of over 225 000 employees across more than 40 countriesAnd much more Essential Experience6 months in Customer Sales or Customer ServiceFluency in written spoken English GermanWhat you need This is a customer led role so previous experience of working in a customer service role is ideal Telephony experience is an advantage but not essential Exceptionally customer focusedComputer literate and ability to navigate around a computer systemCommitted to resolving customer queriesGood telephone mannerExcellent interpersonal communication and listening skillsConcentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds All applicants must be eligible to live and work in the UK Documented evidence of eligibility will be required from candidates as part of the recruitment process

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