Graduate Customer Success Engineer


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Arm® technology is at the heart of a computing and connectivity revolution that is transforming the way people live and businesses operate. Every single day more than 45 million Arm-based chips are shipped by our partners into products that enhance the human experience; connecting people, improving lives and making the impossible possible. From the sensor to the cloud and all points in between, Arm is shaping the smart connected world.

Our advanced processor designs have provided the intelligence in over 95 billion silicon chips now powering products from smartphones to supercomputers, medical devices to agricultural sensors and base stations to servers. With thousands of technology partners including the world’s most famous business and consumer brands, we collaborate to drive innovation into all areas compute is possible.

As a Graduate Customer Success Engineer, you will be working for the Arm Customer Success Team which is responsible for ensuring that Arm’s customers can be as successful as possible when using our IP. This includes ensuring we are engaging with our partners, are providing the right level of technical support, documentation and training to customers using Arm IPs and software development tools. Our success is built upon working collaboratively across the company to understand our partners’ experience with us and how we can make that experience more fluid and effortless.

You will play a pivotal role in improving our customers’ experience of working with Arm, working both internally to support the team’s processes and activities, and, later, directly with external customers to understand, prioritise and service their support needs.

Main Job Tasks and Responsibilities

Desirable Technical Skills

  • Degree in computer science, electronics or similar
  • Knowledge of the chip design flow
  • Salesforce
  • Jira Usage
  • Confluence Usage
  • Excel, inc. use of macros and Visual Basic
  • Power Point

Desirable Qualities

  • Ability to communicate ideas both written and verbally
  • Good presenting skills
  • Customer Centric
  • Dedication to quality task delivery
  • Demonstrates a helpful, can-do attitude
  • Ability to solve complex problems in reasonable time
  • Ability to work as part of a global team
  • Ability to work under supervision as well as independently
  • Flexibility to prioritise tasks

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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