Reliability Manager

Overview

The Reliability Manager administers and manages the processes and technologies underpinning our reliability culture and our commitment to operate globally-consistent, world class data centres for our Clients. They guide, motivate and develop the technical workforce across the EMEA region in all aspects of critical engineering within data centres and will coordinate high risk works through a change management process. The Reliability Manager advises the Data Centre Critical Facilities Managers about technical issues and recommends engineering solutions to solve building systems problems.

CBRE’s Data Centre Solutions is the only global full-service data centre service provider. The role reports directly to the leader of the CBRE Data Centre Solutions line of business in EMEA and to the CBRE Data Centre Solutions Chief Reliability Officer. Travel is essential as the Reliability Manager role is regional. There will be occasions where unsociable hours are required in order to support our Clients requirements or business needs such as shut downs, incident management and transitions. This is an excellent role for an experienced critical environments professional who is looking to take the lead role in technical leadership for the world’s largest data centre outsourcing provider. As such the Reliability Manager will also be encouraged to participate in thought leadership in the data centre industry.

Work with the CBRE Data Centre Solutions Chief Reliability Officer on the development and deployment of our Reliability and Innovation roadmap

Support the development of the DCS Reliability Strategy and the move to condition based monitoring, decision based maintenance and increased IoT and monitoring solutions

Deliver our Critical Environment Risk Management programme training and manage the audit and governance programme for all accounts in region

Report to CBRE Data Centre Solutions leadership on the overall health and compliance of the data centres in the region

Host Critical Works Calls to ensure high risks works are well planned and prepared

Lead the internal EMEA Reliability Champions Network to ensure best practices from around the globe and region are appropriately shared and cascaded

Support CBRE Data Centre Solutions bespoke Human Factors training. Support individuals working towards chartered or equivalent status

Establish relationships with our Clients based on trust and hold relationships with prominent OEM providers

Participate in certain transition activities as data centres are transitioned to CBRE. Undertake due diligence inspections to assess data centre health

For high risk maintenance activities conduct quality spot checks on change control documents, switching schedules, risk assessments, back out plans, weather/other dependencies and Technicians certifications.

Offer advice and guidance to colleagues and clients on OPEX and CAPEX projects

Regularly review new risks, near misses and incidents. Participate in and review root-cause- analysis reports for critical asset failures

Investigate technical or statutory non-compliances

Provide health and safety guidance to Technicians undertaking maintenance tasks

Provide guidance and advice to the Data Centre Critical Facilities Managers for technical building services infrastructure issues

Attend and assist with scenario training drills and provide feedback to ensure our site teams are always ready and improving

Keep up to date with data centre industry innovations and best practices and incorporate them into our operational delivery

Actively participate in the regional EMEA Data Centre Solutions leadership and Chief Reliability Officer’s teams’ meetings

Extensive experience in data centres, ‘mission critical’ facilities or industrial plant operations and maintenance

Extensive knowledge and expertise in central building plant architectures and an intimate knowledge of reliability engineering techniques used in data centres and/or communications facilities

Knowledge of the DCS Converged model and an understanding of Technology Services

Ability to read electrical & mechanical drawings, wiring schemes and control diagrams

Excellent verbal and written communication skills with an emphasis on technical and engineering documents

Ability to diagnose problems in building support systems and make recommendations for solutions in a multi-vendor environment

Broad knowledge of contemporary data processing and networking environments with detailed knowledge of at least one specific product or service

Understanding of low voltage wiring techniques in respect to networking, telecommunications, signalling, and control systems

A demonstrated track record of effective problem-solving capabilities

Experience in utility management and energy conservations

Bachelor’s degree or equivalent in Electrical, Mechanical or Industrial Engineering is desired

Strong PC skills, familiar with several CMMS / BMS / SCADA / DCIM platforms and proficient in MS Office applications

Moderate understanding of electronic data communications, digital processing techniques and computer hardware architectures

Membership in professional engineering or facilities management organizations is desired

Ideally have a reliability certification (CMRP/CRL) and DC certification (CDCTP or similar)