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Are you still waiting on a holiday refund due to the pandemic? have failed to meet Covid refund deadline they promised back in December.

In December, it agreed to pay all outstanding package holiday refunds by the end of January.

But consumer group Which? said several customers still hadn’t received a full refund after the deadline had passed.

After months of breaking the law on cancelled holiday refunds, the online travel agent was investigated by the Competition and Markets Authority (CMA) in December.

By then, its customers were owed more than £7m in refunds. then promised the regulator it would refund all package holidays that were cancelled on or before 2 December 2020 by the end of January 2021.

“The refund process has been a very complex and difficult,” said.

Some online travel agents have reported difficulties in securing refunds from airlines to pass on to their customers, meaning many people have reported only receiving partial refunds for their cancelled package holidays. released a statement saying ‘throughout this very challenging year, our customers have remained our number one priority, and we at continue our commitment to dedicating our resources to helping them with their requests, whether it’s involuntary or voluntary cancellations, re-booking to new destinations or booking new holidays.’

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