By Energy websites crash as customers rush to submit readings
Energy websites have been crashing throughout this afternoon as customers rush to submit meter readings ahead of bills rising.
Suppliers including Shell Energy and EDF said they were working to resolve issues with their websites and apps.
Customers are encouraged to submit readings so their usage is covered by the current cheaper rates.
Recording a meter reading prevents suppliers estimating usage and potentially charging for energy used before 1 April at a higher rate.
A spokesman for Shell Energy said: “Our website is experiencing disruption as we deal with a surge in the number of customers trying to access their account.
“Our teams are working hard to keep it online and we thank customers for their patience.”
A spokesman for EDF said it was also aware of technical issues affecting its website and app when customers tried to submit meter readings.
“We are working hard to try and resolve this and would encourage customers to try again later and apologise for the inconvenience this is causing,” he said.
A message on the British Gas website said it was also facing “some technical issues we’re trying to resolve as quickly as possible”.
It said customers could still submit readings but warned it could take “a little time to update your account with the meter reading you provided today”.
E.On, Scottish Power, and SSE are also experiencing problems with their websites, according to Downdetector, which monitors outages.
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