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The fate of local HSBC branches as closures announced

HSBC

The fate of local HSBC branches as closures announced

This morning HSBC announced that 114 branches in Britain will close from next April as customers increasingly bank online.

A number of others have been earmarked for refurbishment.

A spokesperson said it will attempt to redeploy affected staff, but at least 100 people are set to lose their jobs.

The news follows a 65% decline in in-store banking across the UK.

Jackie Uhi, HSBC UK’s Managing Director of UK Distribution, said: “People are changing the way they bank and footfall in many branches is at an all-time low, with no signs of it returning. Banking remotely is becoming the norm for the vast majority of us. Not only can we do it anywhere at any time of day or night, many more things can be done at the customers’ convenience and don’t rely on a branch visit.

“Branches will continue to play an important role in day-to-day banking, while providing specialist face-to-face support in moments that matter. In addition to our branch network, customers can access services through the Post Office network, our Community Pop-ups and soon-to-come Banking Hubs, alongside Live Chat, social media and through telephone banking.

“The decision to close a branch is never easy or taken lightly, especially if we are the last branch in an area, so we’ve invested heavily in our ‘post closure’ strategy, including providing free tablet devices to selected branch customers who do not already have a device to bank digitally, alongside one-to-one coaching to help them migrate to digital banking.”

Jackie Uhi added: “When a branch is closing it is important that we support customers in that area, whether they are regular or infrequent branch users. One way we have supported selected customers is to help them transition to digital banking by providing them with a free tablet device and training them up. The new tablet now enables them to securely keep control of their finances remotely.”

Now, a list of affected stores has been released.

Many will be pleased to discover that Grimsby’s Victoria Street branch and Scunthorpe’s High Street branch will be staying open.

Branches in Hull, Doncaster and Lincoln are set to undergo refurbishment projects, but dates have not been confirmed.

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